Customer Service

Contact Information

General inquiries - info@sodapopminiatures.com.

Store and order information - store@sodapopminiatures.com.

Retailer and distributor inquiries please contact sales@ninjadivision.com.

For rules questions please visit our community forums.

Ordering

We currently only accept orders through our online cart. 

Payment & Pricing

We currently accept PayPal or credit card (Visa, Mastercard, Discover, American Express).

Credit card orders are processed by PayPal, but no PayPal account is required to pay via credit card.

All shipping charges are calculated based on actual weight of the order. No additional handling fees are included in the cost. 

Viewing Orders

You may view the status of your order by logging into your account at the top right corner of the page.

Shipping & Delivery

Orders take 2-3 days to process. Once your order has shipped you will be sent an e-mail confirming shipment from store@sodapopminiatures.com

Orders within the United States typically arrive within 7-10 business days after the order has shipped.

Ninja Ship is a flat rate option that allows us to choose the best shipping method for your order. 99% of the time, it'll still go USPS, so if it's cheaper, it's your best choice.

International Shipping & Delivery

International orders are delivered by the US Postal service to your local postal carrier within 7 - 14 days. Your local postal carrier then makes final delivery. Local delivery times vary from location to location. Because USPS First Class Mail International does not offer tracking or delivery confirmation after your order leaves the United States, we will not guarantee delivery of your items in a timely manner nor will we offer refunds if your item is not delivered. If your local mail service is not reliable, please notify us and we will make alternate shipping arrangements.

Ninja Ship for international orders is a flat rate option that allows us to choose the best shipping method for your order. 99% of the time, it'll still go USPS, so if it's cheaper, it's your best choice. Orders will ship from the US unless otherwise noted.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are your responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. International items must include accurate cost information and be marked as merchandise for customs. We can not legally mark your item as a gift.

Returns & Replacements

If your item is defective, or contains damaged or missing parts please contact store@sodapopminiatures.com.

Include in your e-mail a complete list of the missing or defective part and your complete mailing address. Replacements typically take 10 - 14 days.

Unopened product may be returned to Soda Pop for full store credit within 14 days of receipt, less shipping. To arrange a return contact store@sodapopminiatures.com.

Updating Account Information

You may update your account information by logging into your account at the top right corner of the page.